Agent Training Guide - Amazon Connect. For example, the software is used by uo admissions, and advising. Within your amazon ccp, you can use the amazon connect streams api to extend the capabilities of your agent desktop by quickly bringing in context from the ivr to your agents.
Amazon connect agent application is now available in us east (n. Within your amazon ccp, you can use the amazon connect streams api to extend the capabilities of your agent desktop by quickly bringing in context from the ivr to your agents. For example, the software is used by uo admissions, and advising. To learn more about the amazon connect agent application, visit our amazon connect agent training guide. Unified knowledgebase across all ecosystems. Under the contact flow/ivr section, search for tophotelsflow and select it. An agent can guide the caller regarding their defined policy without wasting time in asking their details, policy number, contact number and so on. You can watch this video also at the source. Linkactiv group amazon connect training for agents damian fernandez matus Agent status change, such as to available to handle contacts, or on break or at training.
5) enter a number to dial in the text box in e.164 format, for example in the us +15550011234 and choose the “call” button. The future of interactive customer service is now available to you, at a very low cost. 4) to make the agent available to receive a call, select the list box and choose the option “available” or click on the “let’s go!” button. Log in to the amazon connect console with an admin account, or an account assigned to a security profile that has permissions to create agent hierarchies. Test the sample voice and chat experience. Agent training guide for the amazon connect ccp. We no longer use this guide ourselves and so it may not work correctly. 6 new training courses for amazon connect. Choose + to add more levels to your hierarchy. For example, the software is used by uo admissions, and advising. Amazon connect ccp overview friday, october 30, 2020 launch the ccp friday, october 30, 2020 log in and log out of the amazon connect ccp friday, october 30, 2020 quick start cheat sheet for training agents on amazon ccp friday, october 30, 2020 accept incoming calls friday, october 30, 2020 make.
